FAQ 789bat — All Answers Here

The minimum age requirement is 18 years old. This is a mandatory requirement that cannot be waived. 789bat enforces a strict responsible gaming policy and reserves the right to request age verification at any time. Accounts found to be owned by underage individuals will be terminated immediately.

No, each individual is only permitted to hold one account only. Opening multiple accounts violates 789bat's Terms and Conditions and may result in all associated accounts being suspended and credit balances forfeited. If you are experiencing issues with an existing account, please contact our support team for assistance.

KYC verification requires a copy of your MyKad (Malaysian identity card) clearly visible on both sides, and if requested, recent proof of address such as a utility bill or bank statement within the last 3 months. Documents can be uploaded directly through the Account section after login. The verification process is usually completed within 1 to 2 business days.

Usernames cannot be changed after registration. However, your phone number and email address can be updated through the account settings section with OTP verification. For changes to critical information such as your full name or bank number, please contact Live Chat support with the relevant supporting documents.

Click the link "Forgot Password" on the Login. Enter your registered phone number or email, and an OTP code will be sent instantly. Once OTP verification is successful, you can set a new password. Make sure your new password contains at least 8 characters with a combination of letters and numbers.

To close your account, contact the 789bat support team via Live Chat or support email. Make sure all account balances have been withdrawn before submitting the closure request. The account closure process typically takes 3 to 5 business days after the request is confirmed.

An account may be suspended for several reasons: repeated failed login attempts, activity suspected of fraud, failure to complete KYC verification within the stipulated period, or violation of the Terms and Conditions. If you believe the suspension occurred in error, contact Live Chat support with your account details for review.

789bat accepts a variety of popular payment methods in Malaysia including DuitNow, FPX (Instant Fund Transfer), Touch 'n Go eWallet, Boost, GrabPay and bank transfers to major Malaysian bank accounts such as Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank. All these payment methods are fully supported for both deposits and withdrawals.

The minimum deposit amount is RM 20 for most payment methods. Maximum limits depend on the chosen method — bank transfer deposits can reach up to RM 50,000 per day, while e-wallets have their own limits based on your wallet's verification level. For the specific limit of each method, check the Deposit section in your account.

Deposits via DuitNow, FPX, and e-wallets are processed real-time — credits are applied to your account within seconds. Manual bank transfers typically take 5 to 15 minutes depending on the bank's processing time. If your deposit has not been credited after 30 minutes, please contact support with your transaction proof.

Withdrawal requests are processed within 1 to 24 hours on business days. Withdrawals submitted before 5:00 PM are typically processed the same day. Funds will be credited to your Malaysian bank account subject to each bank's processing time. Withdrawals to e-wallets are usually faster — between 15 minutes and 2 hours.

789bat does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider may charge a small transaction fee according to their own terms of service. We recommend checking with your bank or e-wallet provider beforehand if you are unsure about any applicable charges.

No. For security and fraud prevention purposes, withdrawals to bank accounts only where the account holder's name matches the registered name on your 789bat account yours. This is a strict policy with no exceptions. Please ensure you register the correct bank details when opening your account.

First, check whether the funds have been deducted from your bank account or e-wallet. If yes but the credit has not appeared in your 789bat account after 30 minutes, take a screenshot or save your transaction proof and contact Live Chat support. Provide the transaction reference number, amount, and time for faster tracking. Our team will review and resolve the issue as quickly as possible.

Regular members can make up to 3 withdrawal requests per day. VIP members enjoy higher limits depending on their membership tier. If you need to make a withdrawal exceeding the daily limit, please contact support for further discussion. We are always working to make access to your winnings as seamless as possible.

Yes, KYC verification is required before your first withdrawal request is processed. This is an industry-standard procedure to protect your funds and comply with anti-money laundering regulations. KYC only needs to be completed once and is typically done within 1 to 2 business days after the required documents are submitted.

Re-wagering requirements vary by bonus type. Generally, deposit bonuses carry a re-wagering requirement of 20x to 30x the bonus value before withdrawals are permitted. For example, if you receive a RM 50 bonus, you must place a total of RM 1,000 to RM 1,500 in wagers before you can withdraw those bonus credits. Full requirements are listed in each promotion's details.

No, bonus credits cannot be withdrawn directly before the re-wagering requirements are met. However, winnings earned using bonus credits can be withdrawn once the wagering requirements have been fully met. You may choose to opt out of a bonus if you do not wish to be subject to wagering requirements — contact support before making a deposit if you prefer to play without a bonus.

Validity periods vary by bonus type. Deposit bonuses are typically valid for 7 to 30 days from the date credited. Daily reload bonuses typically expire at the end of the same day. Weekly bonuses are valid until Sunday at 23:59. The expiry date for each bonus is clearly shown in the Promotions and Bonus History sections of your account.

Weekly cashback is calculated automatically based on your total net losses for the week (Monday to Sunday). The cashback percentage depends on your membership tier and game type. Cashback credits are typically added to your account every Monday. You can check your cashback status and payment history in the Promotions after logging in.

Yes, some 789bat special promotions require a promo code to be entered when making a deposit. These promo codes are usually shared through official 789bat channels such as the website, member emails, or in-account notifications. Make sure you use a valid, unexpired code — incorrect or expired promo codes will not apply the bonus benefit.

Yes! The 789bat Referral Program lets you earn cash bonuses every time a friend you invite registers and makes their first deposit. Your personal referral link can be found in the Account section after logging in. There is no limit on how many friends you can refer — the more friends you invite, the more bonuses you receive.